A boutique guest house in the Yorkshire Dales

  • 01969 623279
    • The Priory
    • West End
    • Middleham
    • DL8 4QG

Booking Terms And Conditions

TERMS & CONDITIONS

The Priory Guest House

A valid credit or debit card is required to secure all bookings and will be held as a guarantee – this then constitutes a legally binding contract between you and The Priory Guest House.

Cancellation is free up to 30 days* prior to your booking date.

*For Xmas, New Year, Easter bookings  and during key events a 50% non refundable deposit will be required.  A 2 or 3 night minimum stay may apply at certain times of the year.

We strongly suggest that you take out the relevant holiday insurance policy for the UK to cover your booking – these are readily available.

Full payment will be required on check-out at The Priory but we reserve the right to charge your card at anytime within the 30 day cancellation period.

We accept payment in cash (sterling) or credit/debit cards, Visa and Mastercard only. We do not accept American Express.

The Priory Coach House (self-catering)

A valid credit or debit card is required to secure all bookings and will be held as a guarantee – this then constitutes a legally binding contract between you and The Priory Guest House.

For the  Coach House a non refundable deposit of 30% is required at the time of booking with the balance due 8 weeks before arrival.

A good housekeeping bond of £150  will also be required when renting the Coach House.  This will be refunded 7 days after your stay provided that no damage has occurred.

Cancellation refunds within the 8 week period are possible only if we are able to resell your stay dates at The Coach House, less any admin charges.  Any modifications to your booking prior to this 8 weeks  eg date change may be subject to a charge depending on the time scale.  We accept payment in cash (sterling) or credit/debit cards, Visa and Mastercard only. We do not accept American Express.

We strongly suggest that you take out the relevant UK holiday insurance policy to cover your booking/accidental damage – these are readily available.

The Priory Guest House and The Priory Coach House (self-catering)

Check in & arrival – guests may check in on the day of arrival between 4 pm and 7 pm – outside these hours please let us know in advance.  If you require early check in wherever possible we will accommodate.

Access – It is the responsibility of the guests to make us aware of any mobility issues that may effect the room allocated.

Check out times are Guest House 11 am and Coach House 10 am.  If a late check out is required, please check with the team in advance.

No smoking policy – by law we cannot allow smoking in any part of The Priory or Coach House. A surcharge of £250 will be applied to room charges for anyone smoking within The Priory or Coach House

Family policy – we allow families and dogs to stay with us.  One bedroom – Middleham is dog free in case of allergy.  Other areas of The Priory are dog friendly but there is a dog supplement of £10.00 per dog per stay. In The Coach House, one dog comes for free and then £20 for any additional dogs. Maximum 3.

Guest registration – under the Immigration (Hotel Records 1972) we are legally obliged to record the details of all guests over 16 including the date of arrival and departure, full name and nationality. We must also record the passport number, place of issue and next destination of guests who are not British, Irish or Commonwealth citizens.

Loss or damage – guests will be responsible for the repair or replacement of any breakages, loss or damage caused by them to The Priory or Coach House property and shall leave the room or Coach House in a clean, neat and tidy condition. Guests are asked to report any loss or damage to their own property immediately on discovery to the proprietors, and shall make themselves available to assist any reports made by The Priory.

The Priory & Coach House reserves the right to refuse a guest entry to accommodation, if on arrival we consider that the guest is under the influence of drink or drugs or is behaving in a threatening or otherwise unacceptable manner. We reserve the right to  request a guest to leave if he/she is causing a disturbance, annoying other guests or staff or is behaving in an unacceptable manner – their stay would be charged in full.

Website – we believe that the information on this website is correct, but cannot accept responsibility for errors, misunderstandings or omissions.  We reserve the right to alter or amend the facilities or amenities offered.

ACCESS STATEMENT

The Priory and Coach House are old buildings and therefore has certain limitations as to accessibility.

Access – it is the responsibility  of all guests to make us aware of any mobility issues that may effect the room allocation.  Room descriptions detail which floor the bedrooms are on.  There are no ground floor bedrooms or bathrooms in either the Priory or The Coach House.

The Priory

The entrance hall and dining room are on the ground floor and do allow wheelchair access.  The outdoor seating area to the front is gravelled and there is a 6 inch step up from the front path.

We do not have a ground floor toilet – this is located on the first floor – 13 stairs up and 3 stairs down.

We do not have a lift

All rooms have walk in showers and anti slip mats.  There are no bathroom or bedroom facilities on the ground floor.

Access to the garden via the metal gates to the side of the house is level – there are three steps down from the courtyard to the lawned area.  There are seating areas on both the courtyard area and lawned area.

COACH HOUSE

This is also an old building.

There are no downstairs toilet/shower facilities – these are on the first floor, 13 stairs up.